If on Android phone are several user accounts
Sometimes multiple user profiles are created on the phone, one for the parent and one or two for the children.
In this case
1. Play Protect must be disabled in the administrative account.
2. Child-Tracker PRO should be installed separately in each account. If you don't want to track an administrative account, just don't connect Child-Tracker PRO to the server in this account.
3. It is important that all permissions were enabled in the administrative account. Enabling the permissions in the child account is not enough.